FAQ
Shipping & Tracking
You will receive an email with your tracking number as soon as your order ships.
Email support@yarpa.cc as soon as you notice the mistake and we will help where we can. We are unable to adjust an address once the order has already shipped.
Yes, on orders over £55. UK, Canada, Switzerland, and Norway orders should not incur additional fees. For all other destinations, customs and handling fees may apply and are the customer's responsibility. We recommend checking with your local authorities before ordering if you are unsure.
Your order ships from the location closest to you, using a courier or postal partner suited to your region.
Once your order ships, you will receive a confirmation email with tracking. It can take a day or so for the first tracking update to appear, so there is no need to worry if nothing shows in the first 24 hours. Delivery timing depends on your location and the shipping method chosen at checkout. International orders can occasionally take longer due to customs. If it has been more than 30 business days and your order still has not arrived, email support@yarpa.cc and we will resolve it.
Delays occasionally happen for reasons outside our control, such as weather or courier disruption. Check your tracking number directly with the courier for the latest update.
As this is an added service, orders with personalisation will take longer than normal to be dispatched. All orders are different, so we are unable to suggest a time-frame without knowing your requirements. Please get in touch with our Customer Service team to discuss your requirements.
Occasionally a parcel is returned to us as undeliverable. This usually comes down to one of the following.
Incorrect address. Please double-check your address carefully when ordering, as we are unable to amend it once the parcel has left us. If a parcel is returned for this reason, we will refund your order less shipping costs and let you know by email. You will need to place a new order.
Failed delivery attempts. Couriers will usually attempt delivery more than once before returning a parcel or leaving it at a local depot. If it is not collected, it comes back to us, and we will refund the order less shipping costs and notify you by email.
Refused delivery. If you are sending a gift directly to someone, please make sure they are expecting it. A refused parcel is handled the same way, refunded less shipping, with an email to confirm.
Unpaid customs charges. International orders may be subject to customs clearance, including import duty, handling fees, and local taxes. These are not something Yarpa controls or covers. If charges go unpaid, the parcel is returned, and original shipping costs are forfeited.
Illegible address or damage in transit. In either case, if the parcel is returned to us for reasons outside your control, we will reship it free of charge.
If your parcel appears to be missing rather than returned, an investigation with the courier typically takes up to 10 working days.
Use the Track my Order page in the main menu with your order number and email address. Tracking usually goes live within a couple of days of dispatch, and you will get an email once it does.
International orders often show little movement while in transit overseas, this is usually the longest single leg of the journey. Tracking typically updates again once the parcel reaches your country.
Couriers sometimes mark a parcel as delivered when it has been left with a neighbour or in a safe location. Check around your property and with neighbours first. If you still cannot find it, contact your local post office with your tracking number and request a case reference.
Ordering
You will receive an order confirmation email. Check your spam folder if it has not arrived within a couple of hours. A separate shipping confirmation follows once your order is on its way.
Confirmations can take a few hours due to payment authorisation, and orders placed late on a Friday or over the weekend will not ship until the next working day. If it still has not arrived, email support@yarpa.cc.
It is in your confirmation email, an alphanumeric code such as 123456PL.
One address per order. For multiple addresses, please place a separate order for each, shipping charges apply per order.
Once confirmed, an order cannot be cancelled, as it moves straight to production. If you no longer want it, you can return it once it arrives under your statutory cancellation right, see our Orders & Returns page for full details.
Orders cannot be amended once confirmed, for the same reason. If it has not yet been prepared for shipping, email us immediately and we will do what we can, but this cannot be guaranteed. Once shipped, changes are not possible.
This usually happens for one of two reasons: a fraud check flagged the order, in which case you will have received an email from support@yarpa.cc explaining next steps, or an address issue went unresolved after we reached out. You are welcome to place a new order at any time. Contact support@yarpa.cc if you need more detail.
Sale stock is limited and cannot be back ordered. If an out-of-stock item slips through at checkout, it will be cancelled and refunded automatically, and we will let you know by email.
Outside of Black Friday, we do not run regular discounts or markdowns. Sign up for our newsletter to hear about new launches and any offers first.
At checkout, on the basket page or the first checkout step, there is a field to enter your code. Only one code can be used per order, if you are combining multiple offers, place separate orders.
Most commonly: the code has expired, does not apply to the items in your basket, or cannot be combined with another offer. Check the code's terms for specifics.
No, codes cannot be applied retroactively.
Returns & Exchange
You have 30 days from delivery to return an item under Yarpa's own policy, on top of the 14-day statutory cancellation right guaranteed to UK and EU consumers. Items must be unworn, unwashed, and returned with original tags attached. Final sale items cannot be returned. Full details are on our Orders & Returns page.
The most common reasons: it falls outside the 30-day window, the item shows signs of wear, or it is a final sale item excluded from returns.
Once your return is received and inspected, refunds are issued within 14 days to your original payment method. Return shipping is the customer's responsibility, we refund the original delivery charge if you return your full order.
Personalised items are made to your specification and cannot be refunded for change of mind. This does not affect your statutory rights if the item is faulty.
If a product was included free with another item, both need to be returned for a full refund. Returning only the paid item reduces the refund by the promotional item's value. Returning only the free item does not generate a refund, as no payment was made for it.
Payment
We use Shopify Payments, an encrypted system built to protect both customers and merchants.
Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Bancontact, WeChat Pay, and all major cards including Visa, Mastercard, and Maestro.
Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Bancontact, WeChat Pay, and all major cards including Visa, Mastercard, and Maestro.
Your browser will usually display pricing in your local currency automatically. Let us know if you notice any issue.
No, orders are placed and paid for through our online checkout only.
No, Yarpa does not offer tax-free purchases or VAT refunds. Pricing stays the same regardless of destination.
No. International orders ship DDU (duties and taxes unpaid), meaning any local tax or import fee is charged separately by the courier and is the customer's responsibility. These fees are not collected by Yarpa and cannot be refunded, including on returns. Contact your local tax authority with questions.
Other
Use the unsubscribe link at the bottom of any email, or contact support@yarpa.cc and we will remove you manually.
Email support@yarpa.cc.
Monday to Friday - 09.00 to 17.00 GMT.
Discounts are calculated against the standard retail price and cannot be combined with other codes. The standard returns policy applies. Not valid on wholesale orders.
Let us know if you still have any questions.
We look forward to helping. Email us and we will get back to you within 48 hours.
During busy periods, it may take a little longer, thank you for your patience.
Opening hours
Monday to Friday - 09.00 to 17.00 GMT.
Contact us
support@yarpa.cc